FAQ

Children

I have a 5 year old and an 8 year old, will they be together?

Yes. One of the great things about Clip ‘n Climb is that everyone climbs together!

Do parents have to stay with the climbers the whole time?

Although parents do not have to stay in the arena, we do require 1 responsible adult to remain on site whilst the child is taking part in the activity (4-12 yrs. 12-17 yrs only permitted unsupervised with signed permission from a guardian with membership status. Please contact reception for details.)

Must my child be 4? What if they are 4 in 2 weeks?

Unfortunately, although we all know that little monkeys can be awesome climbers, our minimum age is 4. It is the parent’s responsibility to ensure that their children are old enough to participate.

If we become aware that a participant is underage, we are required to cease climbing and in this instance, you will not be entitled to a refund.

We are soon to be introducing a toddler climb for ages, 2-4 so please enquire when this becomes available.

My child has never climbed before, can I just book a session? How does it work?

Yes you can just book them into a session. Sessions are available for complete novices or even our regular weekly Clip ‘n Climbers. All climbers must attend our safety briefing and harness fitting. There are a range of climbing challenges in the arena which all work through the use of auto belays.

My child has done the Vertical Drop Slide before, will he be allowed to do it again?

The Vertical Drop Slide are subject to an additional cost of £2.50 as well as time and height restrictions of 120cm. We will endeavour to allow as many people as possible to participate, however please be understanding if there’s a wait on busier days. Unused tickets are transferable to your next visit, alternatively, we are happy to refund unused tickets. If you have already participated once and wish to have a second jump please be understanding towards other people wishing to take part. We will allow a second go whenever time restrictions allow. There is a height chart available at the centre.

Facilities

Do you have lockers?

We have a kitting up area with lockers where you can store coats bags and valuables. Any personal belongings are left at the owner’s risk.

Do you have wheelchair access?

We have wheelchair access to the centre and can accommodate persons using chairs in parties downstairs. We are hoping to introduce a special harness to assist climbing for people without full mobility very soon. Please enquire at the office for more information.

Climbing

What is suitable footwear & clothing?

We recommend trainers for climbing but not climbing shoes, open-toed shoes, high heels, Crocs, flip flops, sandals or wellies.

We recommend that participants wear loose comfortable clothes that do not restrict movement. Please do not wear skirts or dresses.

If you choose to wear shorts, we recommend that they are slightly longer for your comfort as it is preferable if the harness isn’t sitting against the skin. Also, it is recommended that shoulders are covered for the same reason.

How long do sessions last?

Please arrive 10 minutes before your booking slot time. You will be given a band and then head to the briefing room 5 minutes before the booking slot time for a safety briefing and harness fitting which takes 10-15 minutes

Sessions last approximately 1 hour in the arena, with the last 5 minutes being used for removing harnesses and clearing the arena. This equates to approximately 55 minutes of climbing time.

Can adults climb? Will they be in the same area as the kids?

Of course adults can have a go too – we don’t think the fun should just be for the kids!

At Clip ‘n Climb you all participate in the same arena. We have a Clip ‘n Fit class on Monday and Wednesday mornings and Team Building events also!

What is a Clipper?

Volunteering as a Clipper is a great way to be involved in the experience without committing to climbing yourself. Joining participants onto the safety lines is easy, and we will show you how it works safely at the start of the session. It’s a great way to promote family interaction or involve all members of a group.

Do I have to be a Clipper?

No, it’s entirely up to you. Volunteering is a great experience for interaction with your group, but we understand that it isn’t for everyone. Clip ‘n Climb staff will also be circulating around the climbing arena attaching participants onto ropes and ensuring that everyone is happy and enjoying themselves.

Do I have to Clip other people’s children?

We feel that one of the great things about Clip ‘n Climb is that parents have the opportunity to get involved in the experience and choose to volunteer to become a clipper.

If you choose to volunteer you don’t have to clip everyone’s children – we understand that you want to interact with your family and friends. Clip ‘n Climb staff will also be circulating to ensure that anyone without a family member or friend clipping them is also enjoying their experience.

Booking

Do I have to book?

It’s always advisable to book online (especially at weekends and during holidays) as we often sell out sessions. Sometimes it’s possible to book a session last minute on the day, but we can’t guarantee there will be availability. You can check our availability 24hrs a day online.

You can book here

Do I have to book over the phone?

The easiest way to book is on the online booking page but if you are booking in with a voucher or trying to book a birthday party package or have any other special requirements, we recommend you give us a call on 01785 812906.

Do I have to book the Vertical Drop Slide in advance?

You are able to book the Vertical Drop Slide when you book your tickets online, or speak to an instructor during the session briefing and they will organise it.

Do you sell gift vouchers?

Yes we do. They are available to purchase over the phone or in person. These can be posted to your home address for just a small surcharge to cover postage costs.

Do I need to hire any equipment?

No, all safety equipment will be provided. Simply wear appropriate clothing for the activity.

Note: Please be aware that we cannot allow participants to wear their own climbing harnesses.

How much does a birthday party cost?

For a climbing only party, the cost is the same as a regular climbing session at £12.00 per person.

For a Climb ‘n Dine, party the cost is £16.99 per person and includes:

  • A briefing and climbing session lasting 75 minutes
  • Party food
  • VIP area access